Whether you are at home and require assistance with a simple task or require a full network solution for your business. 

We have the best team to support you.

Contact us now 

Our managed IT Support Services

On-Site Support

We provide on-site support to both personal and business users.

If you have an urgent requirement we aim to be on-site within the hour.

All email tickets are replied to within the hour and within 6 hours we aim to have a solution (99% of tickets resolved within this time)

IT Management And Support

For business users we provide various IT support packages.

Whether you currently have in-house IT and just require and extra pair of hands or need a fully managed service, we have you covered.

We provide proactive, personable IT support throughout Oxford and surrounding areas.

Please see below for more information

Laptop & Computer Repair

Business downtime can be very costly and loss of data can be a real pain.

At DB-ITec we ensure a quick turn around on repairs but can also retrieve lost data from damaged hard drives in most cases.

Laptop & computer repairs are included with all business packages as standard.

O365 Management & Support

Office 365 is used by over 100.000 companies in the UK alone. We have O365 specialists to handle any task. We can provide full O365 management for your business.

Interested in moving to O365? We can migrate your current files and email system to O365 for you with the least downtime possible.

IT Security

From multi factor authorization to firewall configuration, secuity of your IT systems is more important now than ever. Using best practices and the latest technology we ensure that our users are always safe.

Complex passwords and multi factor authentication for cloud services such as O365 are essential.

Feel free to contact us for more information.

Need a visit from a technician or would like to discuss one of our packages below? Please Contact Us now and we will get back to you within the hour!

Ad Hoc IT Support

  • IT Support as and when you require at a rate of £70 p/hr + VAT

  • No contract

  • On-site support within 24 hours (1 hour for urgent tickets)

  • Personal or business users

  • Any hardware or software supported

  • IT support in oxford and surrounding areas

  • System upgrades

Ad Hoc IT Support is their for personal users or small business that do not require regular IT support.

If you only have 1 or 2 computers in your business this is the one for you.

We can be at your home or workplace within the hour if required. 

Not so urgent? Book a slot with a technician today!

Part Managed IT Support

  • Typically for business that already have in-house IT support but require additional services to cover part of their IT systems.

  • Typical rate of £25 per workstation per month as an example. Servers, firewalls and so on may be slightly higher. Printers, desktop PC's, Desk Phones etc may be slightly lower.

  • 24 hour support with a dedicated business support team

  • On-site within 1 hour for urgent tickets and 6 hours for normal tickets (if the issue is unable to be resolved remotely

  • Discounted on-site labour rates

 

Part managed packages can be designed around you. If you simply require us to manage your O365 administration, we can do that. If you would like laptops, computers and other hardware to be covered we can include computer repairs and maintenance.

We have a package to suite any business requirement

Fully Managed IT Support

  • With a fully managed IT Support package DB-ITec will take care of all your IT requirements

  • Outsourcing your IT support to DB-ITec will not only be alot more affordable than having in-house IT but you will also be adding a team of specialist to your company so we can make sure your IT systems can grow witth your business

  • Servers, Networking, software, cloud services, hardware and so on.

  • Asset inventory management

  • No on-site labour rates (if we cant fix it remotely, we come on-site for free)

  • Discounted monthly rates when compared to part managed packages

  • desktop and server monitoring

  • Perfect for startup businesses as you only pay per device

  • No long contracts

  • Remove the stress and cost of in-house IT support, we can take of it

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Fully managed IT Support not only removes the stress and cost of having in-house IT support but also adds a huge knowledge base and expertise whenever you need it.

There are many other services we can provide such as the below:​

  • Office 

    relocation's
  • Office phone solutions (VOIP)

  • Projects and consultancy

  • Cabling, Patching & switches

  • Hardware roll-outs and bulk updates

  • Firewalls & anti-virus

  • and much more

We cover all aspects of IT to the highest level at a price that will not be beaten!